Electrolux Kelvinator # "960 SST LIBRA" Semi Automatic Washing Machine

by Sheila
(India)

I Own Electrolux Kelvinator Washing Machine model number "960 SST LIBRA". It is great to declare that I am using the machine from last 7 years without any problem. It is a semi automatic machine with single tub.

But after I bought it within two months there some problem occurred with its motor, I immediately contact the customer care and I received a prompt reply from their side within 24 hours my problem was solved.

My machine capacity is 6.0 kgs, it does not have a dryer option like other semi automatic washing machines. This machine remain rustproof because of its aluminum tub, and fiber body. It does not make so much sound also while washing.

Actually we had a refrigerator from last 15 years which was also from the same company so we decided to buy the washing machine also from Electrolux. But before that we were using another washing machine which was from Godrej company and that also was having the same capacity of 6 kgs, but that had two tubs one for washing and another for spinning.

But that was not having a rust proof body so that after using it for 5 - 6 years it was getting rust from it's backside and some of its parts also was not available at that time so we just exchanged it to get something new as well as better quality too.

But now all of our family members think that we are now using the better machine comparing to the last . Now we can get prompt solution from the most efficient customer care service department of this particular company.

One more thing I would love to tell that if in future I want to change my washing machine due to any reason again I will choose a Electrolux again.

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Electrolux Kelvinator # "960 SST LIBRA" Semi Automatic Washing Machine

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Apr 10, 2011
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Complaint
by: Satyajit Gupta

I purchased a Washing Machine for my residence model "960 SST LIBRA". But I am sorry to say I did mistake by purchasing the said products. From the day one the machine giving the problems and the persons are responsible for repairing the same are misguiding the customer and charging huge amount for repairing. Even they are replacing the parts which is in good condition saying that it is bad and charging almost double price.

The person looking after the service of Electrolux products is MR. B. DEY of Kolkata and his Phone No. is 033-24067118, 033-24067146

I strongly condemn the said attitude of Company who does not take care about the customer after selling the products/equipment's along the Franchise's those are responsible for repairing.

My address is : S. Gupta, c/o B.B. Gupta, Aparupa Apartment, Garia Station Road, Garia, Kolkata -84, West Bengal, INDIA, Phone No. 033-24368124. Hope Electrolux will maintain the business ethics and try to take immediate step to resolve the problem. I also request that I may be informed through the concerned E.Mail ID and Mobile no regarding the action taken.

Regards
Satyajit Gupta
09436055566

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